November 28, 2006

ATM safety: hoax OR not?

Bangalore has witnessed a lot of ATM crimes: The robbers abduct the victim and torture them till they let the goons reveal the ATM PIN; The Card and PIN is then used by the robbers to take out money from the ATM.

There was an email taking rounds stating that if you enter the PIN in reverse that will intimate the police without the knowledge of the robber. Soon after I got that mail, I got another one which stated that the mail about the ‘reverse-PIN-safety’ can do more damage than help... I'm listing both the mails below.

Mail on using reverse-PIN for safety:

If you should ever be forced by a robber to withdraw money from an ATM machine, you can notify the police by entering your Pin # in reverse. For example if your pin number is 1234 then you would put in 4321. The ATM recognizes that your pin number is backwards from the ATM card you placed in the machine.

The machine will still give you the money you requested, but unknown to the robber, the police will be immediately dispatched to help you.

This information was recently broadcasted on TV and it states that it is seldom used because people don't know it exists.

Mail that asks not to use the reverse-PIN:

The email-forward that claims that if criminals forced you to withdraw money from an ATM, entering your PIN in reverse will automatically alert police, can do more harm than help…

The technology that makes this possible does exist. However, so far, banks have not implemented it. Thus, if you are forced to withdraw money against your will, the chance that the ATM will have the reverse pin technology installed is exceptionally slim.

Back in 1994, Joseph Zingher from Chicago began developing ATM software that would silently call police if a PIN was entered in reverse. Since then, Zingher has spent years trying to sell the idea to banks in the United States without success. Several US states have explored the idea, but it is yet to be implemented. In 2004, the US state of Illinois passed legislation requesting that banks install reverse-pin safety technology in their ATMs. However, banks were not legally required to do so, and have so far displayed little interest in using the system.

Zingher and others continue to push for the implementation of reverse pin or similar consumer safety systems at ATMs. The concept is sound, and such technology could certainly increase ATM security, discourage forced withdrawal crime and possibly even save lives, if it was widely used. In an increasingly security conscious consumer market, it may not be too long before banks decide that such technology is financially viable or legislation forces them to act.

Until then however, forwarding this message is ill advised. Since it is extremely unlikely to work, the "advice" in this message could actually be dangerous. Forcing a victim to withdraw money from an ATM is a high-risk, violent crime. If a victim enters a reverse pin at an ATM that does not have the safety pin system installed, he or she will receive an error message and no money will be dispensed. This delay could antagonize the criminal and increase the risk of violent retaliation.

Moreover, if banks were to install a safety PIN system, they would provide information to their customers explaining the new system and how to use it. The message claims that the system is seldom used because "people don't know it exists". However, it is absurd to suggest that a bank would go to the considerable expense of implementing a safety PIN system and then not bother to tell their customers about it.

The message mentions a "broadcast" as the source of the information. This may refer to a September 2006 WOAI San Antonio News story on the subject. The video cites the case of a San Antonio man who was forced to withdraw money from several ATMs and explains the concept of reverse-pin technology as a means of countering such crimes. However, the story very clearly states that such technology is not yet being used.


2 comments:

JPZingher said...

Home invasions and carjackings usually precede forced ATM withdrawals. This link is to an article about a very specific crime pattern called the "Express Kidnapping" which is basically an abduction and forced ATM withdrawal. It explains the details of how the crime pattern plays out, how to expose the data and most importantly, the details of how political corruption keeps the pattern from being tracked by the police. If you or someone you know was the victim of such a crime, read this and share it with everyone you know. Then send it to your local newspaper, news station, banker and legislator. Get them to investigate it. This applies worldwide, not just in the US. http://atmsafetypin.wordpress.com/2013/07/19/8/

JPZingher said...

Home invasions and carjackings usually precede forced ATM withdrawals. This link is to an article about a very specific crime pattern called the "Express Kidnapping" which is basically an abduction and forced ATM withdrawal. It explains the details of how the crime pattern plays out, how to expose the data and most importantly, the details of how political corruption keeps the pattern from being tracked by the police. If you or someone you know was the victim of such a crime, read this and share it with everyone you know. Then send it to your local newspaper, news station, banker and legislator. Get them to investigate it. This applies worldwide, not just in the US. http://atmsafetypin.wordpress.com/2013/07/19/8/